Quality assurance for debt collection law firms
Client-specific QA.Less manual work.
Leucadia scores your recorded calls on each client’s own scorecard and shows the evidence behind each finding. Our team sets it up with you and keeps it current as your clients change.
- Dana Whitfield, Oct 14, 2026
ScorecardMarlow & Greer Harlow Compliance
Decision Reasoning
The consumer agreed to $200 a month starting November 15, but the agent did not explain what happens if a payment is missed.
Supporting Evidence
- “And as long as I keep paying, that’s it?”2:41
- “Yes, ma’am, just continue to make your payments.”2:44
- SOC 2 Type 1 report
- Approved for use in programs supporting major debt holders
- Hands-on implementation and ongoing support
Built around each client
Each client’s QA form becomes its own scorecard, with that client’s questions, scoring method, and pass mark.
Client requirementsLess time listening and copying
Calls are scored for you, with the quote and moment behind each finding. Reviewers confirm or correct instead of starting from scratch.
How the platform worksA team that runs it with you
We build the scorecards, connect your calls, check results with you, and update the setup when a client changes its form.
Implementation and support
Client scorecards
Each client’s form, scored its way.
Harlow’s compliance form adds its own identity, 1099-C and Regulation B questions to the standard checks and fails a call on any auto-fail question. Calloway’s network form scores Compliance and Fundamental separately. Leucadia scores each call on its client’s form, and marks what a recording cannot show as Unanswered instead of guessing.
- Calls
- Dana Whitfield, Oct 14, 2026
ScorecardMarlow & Greer Harlow Compliance
Starts at 100. A No deducts the question’s points. Fails below 70 or on any auto-fail question.
Final Score
97
ScorecardKestrel/Calloway client scorecard
Compliance and Fundamental are scored as ratios; the call passes at 70% overall. Unanswered questions are left out.
Assessed score
100%
- Compliance
- 100%
- Fundamental
- 100%
- Overall
- 100%
Questions assessed 13 of 14
Evidence gaps
- Kestrel/Calloway F4 Account documentation — Requires information not available from the call
F2 · Did the associate obtain or review the reason for delinquency and current financial situation/finances?
F3 · Did the associate provide payment solutions that are affordable and appropriate given the cardmember’s financial situation?
F4 · Is all account documentation understandable and concise and does it include all pertinent information?
Requires information not available from the call
F6 · Did the employee summarize the conversation, payment terms and provide next steps?
F7 · Did the associate provide their contact information and verify consumer’s contact information?
Where the time goes
Less legwork. More judgment.
Leucadia takes on the repetitive steps of call QA, so reviewers and supervisors spend their time deciding, coaching, and answering to clients.
Manual QA today
With Leucadia
Find and match calls
Manual QA today: Search the phone system, pick a sample, and look up each call’s client and account.
With Leucadia: Recordings arrive from your phone system or upload and, once matching is set up, are matched to client, account, and file number from your call reports.
Score on the right form
Manual QA today: Listen with each client’s form open and score by hand.
With Leucadia: Calls with a confirmed client are scored on that client’s scorecard.
Gather evidence
Manual QA today: Note timestamps and type out quotes.
With Leucadia: Each finding links to its transcript quote and the moment in the audio.
Answer client requests
Manual QA today: Rename recordings and rebuild files for each client.
With Leucadia: Call packages name recordings the way each client asks. Client-layout reports are in development.
Ask Leucadia
Questions in. Briefs and spreadsheets out.
Ask Leucadia works beside the page you are on. Ask why a client’s scores moved and get an answer with the calls behind it, plus a brief and spreadsheet ready to share. Changes happen only with your approval.
- Complaints
Complaints
| Status | Date | Agent | File number | Complaint |
|---|---|---|---|---|
| Resolved | Oct 21 | P. Natarajan | 26-19102 | Called three times last week, no callback |
| Detected | Oct 20 | M. Bell | 26-19244 | Says the garnishment started without notice |
| Resolved | Oct 14 | T. Reese | 26-19033 | Says a prior collector was rude |
| Resolved | Oct 9 | M. Bell | 26-17488 | Garnishment began before court papers arrived |
Implementation and support
We set it up with you, then stay involved.
You bring your clients’ requirements and your judgment. We handle the configuration, connections, testing, and training, and we keep the setup current as clients change.
Understand your clients and workflow
We learn how calls, client requirements, and reports move through your firm.
Configure
We turn client requirements into working scorecards and connect your calls.
Validate together
You see results on your own calls before anything goes live.
Go live and train
Your team learns the work they will do in Leucadia.
Ongoing support and changes
Clients update forms and add requirements. We keep up with them, with you.
Trust
Built for the scrutiny your clients apply.
SOC 2 Type 1 report
Available on request through our Trust Center.
Approved for use in programs supporting major debt holders
Ready to discuss as part of your vendor review.
Access stays within your firm
Each firm’s data is separate, and people see and do only what their role allows.
See how Leucadia fits your firm.
A 30-minute conversation about your clients, your calls, and how QA works today. No preparation needed.
In a first conversation
- How your calls and client requirements flow today
- Leucadia shown with examples close to your work
- What getting started would involve